| 000 | 00935nam a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c381882 _d381882 |
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| 003 | APU | ||
| 005 | 20181016100805.0 | ||
| 008 | 181012b2017 xxu||||| |||| 00| 0 eng d | ||
| 050 | _aPM-29-84 | ||
| 100 | 0 |
_aKALAKOV ARMAN (TP042786). _940485 |
|
| 245 | 1 | 4 |
_aTHE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / _cKALAKOV ARMAN. |
| 260 |
_aKuala Lumpur : _bAsia Pacific University, _c2018. |
||
| 300 |
_a58 p. : _bill. ; _c30 cm. |
||
| 502 | _aA thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA). | ||
| 650 | 0 |
_aTotal quality management _zKazakhstan. _940486 |
|
| 650 | 0 |
_aHospitality industry _zKazakhstan. _940487 |
|
| 650 | 0 |
_a Consumer satisfaction _zKazakhstan. _940488 |
|
| 700 | 0 |
_aMr. Tee Poh Kiong _eSupervisor. _940631 |
|
| 942 |
_2lcc _cMasters Theses |
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