| 000 | 00858cam a2200265 i 4500 | ||
|---|---|---|---|
| 999 |
_c382766 _d382766 |
||
| 001 | 18724646 | ||
| 003 | APU | ||
| 005 | 20191025064921.0 | ||
| 008 | 190828t20172017maua b 001 0 eng d | ||
| 010 | _a 2015948212 | ||
| 020 | _a1285429788 (hbk.) | ||
| 020 | _a9781285429786 (hbk.) | ||
| 040 |
_aYDXCP _beng _cYDXCP _dWAN |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.H64 2017 |
| 082 | 0 | 4 |
_a658.8 _223 |
| 100 | 1 |
_aHoffman, K. Douglas. _944330 |
|
| 245 | 1 | 0 |
_aServices marketing : _bconcepts, strategies, & cases / _cK. Douglas Hoffman, John E.G. Bateson. |
| 250 | _a5th edition. | ||
| 260 |
_aBoston, MA : _bCengage Learning, _c[2017] |
||
| 300 |
_axv, 458 pages : _billustrations ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _944331 |
|
| 700 | 1 |
_aBateson, John E. G. _98144 |
|
| 942 |
_2lcc _cBook |
||