000			03416pam a22003251i 4500
999			_c382935 _d382935
001			019187159
003			APU
005			20200216042645.0
007			cr |||||||||||
008			191111s2019 cau ob 001|0|eng|d
020			_a9781544328690 (pbk.)
040			_aStDuBDS _beng _cStDuBDS _dWAN _epn
050			_a HD49 _b.C66 2019
082	0	4	_a658.4056 _223
100	1		_aCoombs, W. Timothy. _945043
245	1	0	_aOngoing crisis communication : _bplanning, managing, and responding / _cW. Timothy Coombs.
250			_a5th edition.
250			_aInternational student edition.
260			_aThousand Oaks, California : _bSAGE Publications, _c[2019]
300			_a xvii, 235 pages ; _c24 cm.
500			_aPrevious edition: 2015.
504			_aIncludes bibliographical references and index.
505	0		_aPreface -- Acknowledgments -- Chapter 1. A Need for More Crisis Management Knowledge -- Crisis Management Defined -- The Initial Crisis Management Framework -- Outline of the Three-Stage Approach -- A More Advanced View: The Regenerative Model of Crisis -- Importance of Crisis Management -- Crisis Leadership: An Overlooked Resource -- Conclusion -- Discussion Questions -- Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication --- Enterprise Risk Management -- Boyd’s OODA Loop<br /> Conclusion<br /> Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br /> Observe: Finding Red Flags -- Orient: Collect the Information -- Orient: Analyze the Information -- Decide and Act: Take Preventive Action -- Evaluate the Effectiveness of the Threat Reduction -- Conclusion -- Discussion Questions -- Chapter 4. Crisis Preparing: Part I -- Diagnosing Vulnerabilities -- Assessing Crisis Types -- Selecting and Training a Crisis Management Team -- Selecting and Training a Spokesperson -- Resilience: Training for All Employees<br /> Conclusion<br /> Discussion Questions -- Chapter 5. Crisis Preparing: Part II -- Developing a Crisis Communication Plan -- Reviewing the Crisis Communication System -- Stakeholders and Preparation -- Conclusion -- Discussion Questions -- Chapter 6. Recognizing Crises -- Selling the Crisis -- Crises and Information Needs -- Information Gathering -- Information Processing: The Known -- Information-Processing Problems -- Information-Processing Mechanisms -- Conclusion -- Discussion Questions -- Chapter 7. Crisis Responding -- Form of the Crisis Response -- A Strategic Focus in Crisis Communication -- Content of the Crisis Response -- Crisis Response Strategies -- Follow-Up Communication -- Conclusion -- Discussion Questions -- Chapter 8. Postcrisis Concerns -- Crisis Evaluation -- Knowledge Management: Organizational Memory and Learning -- Continuity of Actions -- Memorials and Shrines -- The Big Picture -- Conclusion -- Discussion Questions -- Epilogue -- Musings: Taking an Evidence-Based Approach Seriously -- Musings: Simplicity, Complexity, and Effectiveness -- Musings: Time and Crises -- Conclusion -- Discussion Questions -- Appendix: Possible Case Studies -- References -- Index -- About the Author.
650		0	_aCrisis management. _945063
650		0	_aCommunication in management. _945064
690	7		_aManagement and Business Studies _2blcoll _945065
776	0	8	_iPrint version : _z9781544328690
942			_2lcc _cBook