| 000 | 10779nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | APU | ||
| 005 | 20221109130318.0 | ||
| 008 | 220901s2019 cnt 000 0 eng d | ||
| 020 | _a9789353167820 (paperback) | ||
| 020 | _a9353167825 (paperback) | ||
| 040 |
_aAPU _beng _cAPU _dSF |
||
| 050 |
_aHD30.213 _b.L46 2019 |
||
| 100 | 1 |
_aLeon, Alexis _948155 |
|
| 245 | 1 | 0 |
_aEnterprise resource planning / _cAlexis Leon |
| 250 | _aFourth edition. | ||
| 260 |
_aNew Delhi, India: _bMcGraw-Hill Publishing, _c2019. |
||
| 264 |
_aNew Delhi, India : _bMcGraw-Hill Publishing, _cc2019. |
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| 300 |
_axix, 524 pages : _billustration ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 505 | _aPreface to the Fourth Edition xvii Preface to the First Edition xix 1. Enterprise – An Overview 1-Learning Objectives 1-Introduction 1-Business Functions and Business Processes 4-Integrated Management Information 7-The Role of the Enterprise 8-Business Modeling 10-Integrated Data Model 11-Future of ERP 12-Careers in ERP 13-Summary 14-Review Questions 15-Short Answer Questions 16-Descriptive Questions 17-Essay Questions 17 2. Business Processes 18-Learning Objectives 18-Introduction 18-Business Processes 18-Major Business Processes 20-New Business Models 30-Summary 34-Review Questions 34-Short Answer Questions 36-Descriptive Questions 37-Essay Questions 37 3. Introduction to ERP 39-Learning Objectives 39-Introduction 39-Common ERP Myths 40-A Brief History of ERP 45-Reasons for the Growth of the ERP Market 48-The Advantages of ERP 49-How ERP is Different? 50-Over-Expectations in ERP 51-Roadmap for Successful ERP Implementation 51-The Role of CIO 52-The Future of ERP Packages 52-Summary 53-Review Questions 54-Short Answer-Questions 56-Descriptive Questions 56-Essay Questions 57 4. Basic ERP Concepts 58-Learning Objectives 58-Introduction 58-Will ERP Fit the Ways a Company Does Business? 59-Why is ERP Important to a Company? 59-ERP Market has Grown and will Continue to Grow 65-How Does ERP Create Value? 66-ERP Architectures 69-Summary 72-Review Questions 73-Short Answer Questions 75-Descriptive Questions 76-Essay Questions 76 5. Justifying ERP Investments 77-Learning Objectives 77-Introduction 77-Quantifiable Benefits from an ERP System 79-The Intangible Effects of ERP 82-Other Factors that Justifies ERP Investment 85-Summary 88-Review Questions 89-Short Answer Questions 90-Descriptive Questions 90-Essay Questions 91 6. Risks of ERP 92-Learning Objectives 92-Introduction 92-ERP implementation Failures 94-Hershey Foods Corporation and Whirlpool 94-Minimising Risk 95-People, Process and Technology Risks of ERP 96-People Issues 97-Process Risks 100-Technological Risks 102-Implementation Issues 103-Operation and Maintenance Issues 106-The Unique Risks of ERP Projects 106-Change Management 108-Managing Risk on ERP Projects 111-Summary 113-Review Questions 114-Short Answer Questions 116-Descriptive Questions 116-Essay Questions 117 7. Benefits of ERP 118-Learning Objectives 118-Introduction 118-Information Integration 121-Reduction of Lead Time 121-On-time Shipment 123-Reduction in Cycle Time 124-Improved Resource Utilisation 125-Better Customer Satisfaction 126-Improved Supplier Performance 126-Increased Flexibility 128-Reduced Quality Costs 129-Better Analysis and Planning Capabilities 130Improved Information Accuracy and Decision-making Capability 130-Use of Latest Technology 132-Summary 132-Review Questions 132-Short Answer Questions 134-Descriptive Questions 134-Essay Questions 135 8. ERP and Related Technologies 136-Learning Objectives 136-Introduction 136-Business Process Reengineering 138-Business Intelligence 139-Business Analytics 140-Reasons for Business Analytics 141-E-Commerce 142-M-commerce 142-Data Warehousing 143-Data Mining 144-Online Analytical Processing 145-Product Life Cycle Management 146-Supply Chain Management 147-Customer Relationship Management 147-Geographical Information Systems 148-Intranets and Extranets 148-Advanced Technology and ERP Security 149-Technological Advancements 152-Computer Crimes 154-ERP and Security 155-Computer Security 158-Crime and Security 160-Summary 163-Review Questions 164-Short Answer Questions 164-Descriptive Questions 165-Essay Questions 166 9. ERP Marketplace and Marketplace Dynamics 167-Learning Objectives 167-Introduction 167-Market Overview 168ERP Market Tiers 169-On-Premise, SaaS and Cloud ERP 171-SaaS, IaaS and PaaS 173-Marketplace Dynamics—On-Premise ERP 173-Marketplace Dynamics—Cloud ERP 174-Industry-wise ERP Market Share 176-ERP—The Indian Scenario 177-ERP Vendors 179-Oracle Corporation 182-Microsoft Dynamics 185-Infor 185-Epicor 187-Sage Group, PLC 188-QAD 189-3i Infotech 190-Ramco Systems 191-Summary 192-Review Questions 192 10. Business Modules of an ERP Package 193-Learning Objectives 193-Business Modules 193-Functional Modules of ERP Software 197-Financial Module 199-Manufacturing (Production) Module 208-How does Manufacturing Respond to the Customer? 211-Human Resources Management Module 218-Plant Maintenance Module 225-Materials Management Module 227-Quality Management Module 232-Marketing Module 234-Sales, Distribution and Service Module 238-Integration of ERP, Supply Chain and Customer Relationship Applications 246-Summary 248-Review Questions 250 11. ERP Implementation Basics 251-Learning Objectives 251-Introduction 251-Why ERP? 252-Technological, Operational and Business Reasons for Implementing ERP 255-Challenges to Successful ERP Implementation 257-Implementation Challenges 259-Summary 267-Review Questions 267-Short Answer Questions 268-Descriptive Questions 268-Essay Questions 269 12. ERP Implementation Life Cycle 270-Learning Objectives 270-Introduction 270-Objectives of ERP Implementation 271-Different Phases of ERP Implementation 273-Why do Many ERP Implementations Fail? 281-Summary 283-Review Questions 284-Short Answer Questions 285-Descriptive Questions 285-Essay Questions 286 13. ERP Package Selection 287-Learning Objectives 287-Introduction 288-Why Many ERP Package Implementations Fail? 289-ERP Package Evaluation and Selection 290-The Selection Process 294-ERP Packages: Make or Buy? 299-Summary 300-Review Questions 301-Descriptive Questions 301 14. Transition Strategies 303-Learning Objectives 303-Introduction 304-Transition Strategies 304-Big Bang Strategy 305-Phased Implementation 309-Parallel Implementation 310-Process Line Transition Strategy 312-Hybrid Transition Strategy 314-Choosing a Strategy 314-Summary 315-Review Questions 316-Short Answer Questions 317-Descriptive Questions 318-Essay Questions 318 15. ERP Deployment Models 320-Learning Objectives 320-Introduction 321-Traditional License or On-Premises ERP Systems 321-Cloud or Hosted ERP Systems 322-SaaS (Software-as-a-Service) or On-Demand 324-Choosing a Deployment Model 329-Review Questions 331-Short Answer Questions 332-Descriptive Questions 333-Essay Questions 333 16. ERP Implementation Process 334-Learning Objectives 334-Introduction 334-Importance of Preparation 335-Before You Leap 336-ERP Implementation Methodologies 338-Managing the Implementation 340-Organisation of the ERP Project Team 340-Implementation Strategy 340-ERP Implementation Plan 342-Risk Assessment 343-Budget 343-Cost 344-Performance Measurement 346-Problem Resolution 347-System Issues 348-ERP Implementation Methodologies by Vendors and Consulting Firms 348-ERP Implementation—The Hidden Costs 349-ERP Training and Education 352-Data Migration 354-In-house Implementation 355-Summary 358-Review Questions 359-Short Answer Questions 361-Descriptive Questions 362-Essay Questions 363 17. ERP Project Teams 365-Learning Objectives 365-Introduction 366-ERP Package Implementation 366-People Involved in the ERP Implementation 368-ERP Implementation Team 370-Composition of the Implementation Team 371-Organisation of the Implementation Team 372-How the Implementation Team Works 380-Summary 382-Review Questions-383-Short Answer Questions 384-Descriptive Questions 385-Essay Questions 387 18. Consultants, Vendors and Employees 388-Learning Objectives 388-Introduction 389-Consultants 389-Vendors 393-Employees 399-Summary 404-Review Questions 405-Short Answer Questions 406-Descriptive Questions 407-Essay Questions 408 19. Success and Failure Factors of an ERP Implementation 409-Learning Objectives 409-Introduction 409-Success Factors 410-Failure Factors 416-Summary 419 20. ERP Operation and Maintenance 420-Learning Objectives 420-Introduction 420-Post-Implementation Issues 420-Ongoing Implementation Efforts 423-Upgrading versus New Software 423-Operation and Maintenance of the ERP System 424-Operation of the ERP System 426-ERP Maintenance Phase 430-Summary 431-Review Questions 432-Short Answer Questions 432-Descriptive Questions 433-Essay Questions 434 21. Maximising the ERP System 435-Learning Objectives 435-Introduction 435-Business Analytics, Reporting and Intelligence 436-Fine-tuning the ERP System 437-Flexible Reporting and Analysis 437-Closing the Loop 438-Automatic Alerts and Actions 438-Extend the Power of ERP using Internet 439-Training and Learning 439-Summary 440-Review Questions 440Contents xv 22. ERP and E-Business 442-Learning Objectives 442-Introduction 442-ERP and E-Business 443-E-business—Supply Chain Integration 444-The E-business Process Model 444-Components of the E-business Supply Chain 446-ERP/E-Business Integration 446-Summary 449-Review Questions 449-Short Answer Questions 450-Descriptive Questions 450-Essay Questions 450 23. ERP, Internet and WWW–ERP II 451-Learning Objectives 451-Introduction 451-The Internet Explosion 452-ERP, Internet and WWW 453-ERP to ERP II – Bringing ERP to the Entire Enterprise 455-Best Practices of ERP II 458-Summary 459-Review Questions 460-Multiple Choice Question 461-Short Answer Questions 461-Descriptive Questions 462-Essay Questions 462 24. Future Directions and Trends in ERP 463-Learning Objectives 463-Introduction 464-New Markets 464-New Channels 464-Faster Implementation Methodologies 465-Easier Customisation Tools 465-Reduction in Implementation Time 465-Growth of Third Party Service Providers 466-Acquisitions and Mergers 466-Demand for International Solutions 466-Growth of SaaS and Cloud ERP Market 466-Industry-Specific Solutions 468-Mobile ERP Solutions 468-Growth of BA and BI Solutions 469-Need-based Applications 469-On-Premise ERP Will Not Die 469-Expenditures 470-Open Source ERP 470-Enterprise Application Integration 470-ERP is Starting to Embed Social Collaboration 471-RFID Scanners 471-Market Snapshot 472-ERP Revenues 473-Summary 473-Review Questions 474-Appendix: ERP Case Studies 475-Index 497 | ||
| 650 | 0 | _aInformation resources management | |
| 650 | 0 | _aManagement information systems | |
| 942 |
_2lcc _cBook |
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| 999 |
_c383787 _d383787 |
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