| 000 | 00942cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 15112829 | ||
| 003 | APU | ||
| 005 | 20150714111518.0 | ||
| 008 | 071213s2007 enka b 001 0 eng | ||
| 010 | _a 2007531599 | ||
| 020 | _a1902505824 (pbk.) | ||
| 020 | _a9781902505824 (pbk.) | ||
| 040 |
_aDLC _cDLC _dCHONG _dSUE _beng |
||
| 050 | 0 | 0 |
_aHD30.2 _b.W44 2007 |
| 082 | 0 | 0 |
_a004.068 _222 _bWHE 2007 |
| 100 | 1 |
_aWheatcroft, Peter. _9968 |
|
| 245 | 1 | 0 |
_aWorld class IT service delivery / _cPeter Wheatcroft. |
| 260 |
_aSwindon, U.K. : _bBCS, _c2007. |
||
| 300 |
_axviii, 162 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 159) and index. | ||
| 650 | 0 |
_aInformation technology _xManagement. _9688 |
|
| 650 | 0 |
_aComputer technical support. _9969 |
|
| 650 | 0 |
_aComputer service industry. _9970 |
|
| 710 | 2 |
_aBritish Computer Society. _9850 |
|
| 906 |
_a7 _bcbc _corigres _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c395 _d395 |
||