000 | 01247cam a22003254a 4500 | ||
---|---|---|---|
001 | 12598445 | ||
003 | APU | ||
005 | 20150317150327.0 | ||
008 | 011126s2002 njua b 001 0 eng | ||
010 | _a 2001056579 | ||
020 | _a0130990698 (pbk.) | ||
020 | _a9780130990693 (pbk.) | ||
040 |
_aDLC _cDLC _dANA _beng |
||
042 | _apcc | ||
050 | 0 | 0 |
_aHF5415.5 _b.A58 2002 |
082 | 0 | 0 |
_a658.812 _221 _bANT 2002 |
100 | 1 |
_aAnton, Jon. _98324 |
|
245 | 1 | 0 |
_aCustomer relationship management : _bthe bottom line to optimizing your ROI / _cJon Anton, Natalie L. Petouhoff. |
260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
||
300 |
_axviii, 254 p. : _bill. ; _c24 cm. |
||
490 | 1 | _aManagement skills, NetEffect series | |
504 | _aIncludes bibliographical references (p. 246-249) and index. | ||
650 | 0 |
_aCustomer relations _xManagement _xStatistical models. _98325 |
|
650 | 0 |
_aCustomer relations _xManagement _vCase studies. _98326 |
|
700 | 1 |
_aPetouhoff, Natalie L. _98327 |
|
830 | 0 |
_aNeteffect series. _pManagement skills. _98328 |
|
906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
942 |
_2lcc _cBook |
||
999 |
_c4066 _d4066 |