| 000 | 01468cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 2616052 | ||
| 003 | APU | ||
| 005 | 20150810120202.0 | ||
| 008 | 980713s1999 enkab b 001 0 eng | ||
| 010 | _a 98030331 | ||
| 020 | _a0471984906 (pbk.) | ||
| 020 | _a9780471984900 (pbk.) | ||
| 040 |
_aDLC _cAPU _dSM _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.K37 1999 |
| 082 | 0 | 0 |
_a658.8 _221 _bKAS 1999 |
| 100 | 1 |
_aKasper, Hans. _98335 |
|
| 245 | 1 | 0 |
_aServices marketing management : _ban international perspective / _cby Kans Kasper, Piet van Helsdingen, Wouter De Vries, Jr. |
| 260 |
_aChichester ; _aNew York : _bWiley, _cc1999. |
||
| 300 |
_axviii, 750 p. : _bill. (some col.), map ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 726-739) and index. | ||
| 650 | 0 |
_aService industries _xMarketing _xManagement. _98336 |
|
| 650 | 0 |
_aCustomer services _xMarketing _xManagement. _98337 |
|
| 700 | 1 |
_aHelsdingen, Piet van. _98338 |
|
| 700 | 1 |
_aVries, Wouter de. _98339 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/98030331.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/98030331.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix04/98030331.html |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _02 |
||
| 999 |
_c4068 _d4068 |
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