| 000 | 01555cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 1108580 | ||
| 003 | APU | ||
| 005 | 20160309051504.0 | ||
| 008 | 931025s1994 nyua b 001 0 eng | ||
| 010 | _a 93041905 | ||
| 020 | _a0029110459 (hbk.) | ||
| 020 | _a9780029110454 (hbk.) | ||
| 040 |
_aDLC _beng _cAPU _dANA _dWAN |
||
| 050 | 0 | 0 |
_aHF5415.157 _b.G35 1994 |
| 082 | 0 | 0 |
_221 _a658.812 _bGAL 1994 |
| 100 | 1 |
_aGale, Bradley T. _98371 |
|
| 245 | 1 | 0 |
_aManaging customer value : _bcreating quality and service that customers can see / _cBradley T. Gale with Robert Chapman Wood. |
| 260 |
_aNew York : _bThe Free Press, _cc1994. |
||
| 300 |
_axxii, 424 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 407-416) and indexes. | ||
| 650 | 0 |
_aQuality of products _xEvaluation. _98372 |
|
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. _98373 |
|
| 650 | 0 |
_aMarketing _xManagement. _97276 |
|
| 700 | 1 |
_aWood, Robert Chapman. _98374 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/93041905.html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/samples/simon031/93041905.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon031/93041905.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/93041905-t.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _02 |
||
| 999 |
_c4085 _d4085 |
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