| 000 | 01370cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 2127282 | ||
| 003 | APU | ||
| 005 | 20150408152124.0 | ||
| 008 | 971031s1998 nyu 001 0 eng | ||
| 010 | _a 97045739 | ||
| 020 | _a0684834537 (hbk.) | ||
| 020 | _a9780684834535 (hbk.) | ||
| 040 |
_aDLC _beng _cAPU _dANA _dWAN |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.H54 1998 |
| 082 | 0 | 0 |
_221 _a658.812 _bHIE 1998 |
| 100 | 1 |
_aHiebeler, Robert. _98393 |
|
| 245 | 1 | 0 |
_aBest practices : _bbuilding your business with customer-focused solutions / _cRobert Hiebeler, Thomas B. Kelly, and Charles Ketteman . |
| 260 |
_aNew York, NY : _bSimon & Schuster, _cc1998. |
||
| 300 |
_a240 p. ; _c25 cm. |
||
| 500 | _a"Arthur Andersen." | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xManagement _xCase studies. _98341 |
|
| 650 | 0 |
_aCustomer services _xQuality control _xCase studies. _98394 |
|
| 650 | 0 |
_aIndustrial management _xCase studies. _98395 |
|
| 700 | 1 |
_aKelly, Thomas B. _98396 |
|
| 700 | 1 |
_aKetteman, Charles. _98397 |
|
| 710 | 2 |
_aArthur Andersen & Co. _98398 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c4099 _d4099 |
||