000 | 01460cam a2200337 a 4500 | ||
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001 | 4817746 | ||
003 | APU | ||
005 | 20160129051503.0 | ||
008 | 890831s1990 nyua b 001 0 eng | ||
010 | _a 89023592 | ||
020 | _a9781439167281 (pbk.) | ||
020 | _a1439167281 (pbk.) | ||
040 |
_aDLC _cDLC _dANA _beng |
||
050 | 0 | 0 |
_aHF5415.5 _b.Z45 1990 |
082 | 0 | 0 |
_a658.812 _220 _bZIE 1990 |
100 | 1 |
_aZeithaml, Valarie A. _97835 |
|
245 | 1 | 0 |
_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
260 |
_aNew York : _bFree Press ; _aLondon : _bCollier Macmillan, _cc1990. |
||
300 |
_axii, 226 p. : _bill. ; _c25 cm. |
||
504 | _aIncludes bibliographical references (p. 207-218). | ||
650 | 0 |
_aCustomer services. _93984 |
|
650 | 0 |
_aService industries _xQuality control _xMathematical models. _98510 |
|
700 | 1 |
_aParasuraman, A. _98511 |
|
700 | 1 |
_aBerry, Leonard L., _d1942- _98340 |
|
856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/89023592.html |
856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon032/89023592.html |
856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html |
856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html |
906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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942 |
_2lcc _cBook _09 |
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999 |
_c4174 _d4174 |