| 000 | 01272cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 12082513 | ||
| 003 | APU | ||
| 005 | 20150810133117.0 | ||
| 008 | 000627s2001 nyu 001 0 eng | ||
| 010 | _a 00043589 | ||
| 020 | _a0471355941 (hbk.) | ||
| 020 | _a9780471355946 (hbk.) | ||
| 040 |
_aDLC _cAPU _dANA _beng |
||
| 042 | _apcc | ||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.S64 2001 |
| 082 |
_a658.8120973 _bSPE 2001 |
||
| 100 | 1 |
_aSpector, Robert, _d1947- _98517 |
|
| 245 | 0 | 0 |
_aLessons from the Nordstrom way : _bhow companies are emulating the # 1 customer service company / _cRobert Spector. |
| 260 |
_aNew York : _bWiley, _cc2001. |
||
| 300 |
_axiii, 226 p. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. _98330 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley042/00043589.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley034/00043589.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix05/00043589.html |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c4178 _d4178 |
||