| 000 | 00880nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | ukm03458872 | ||
| 003 | APU | ||
| 005 | 20160309051504.0 | ||
| 008 | 110315s2009 my ac 001 0 eng | ||
| 020 | _a9789834480035 (pbk.) | ||
| 040 |
_aUKM _beng _cAPU _dANA |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.S47 2009 |
| 082 | 0 | 0 |
_a658.800720595 _bSER 2009 _222 |
| 245 | 0 | 0 |
_aServices management and marketing : _bstudies in Malaysia / _ceditors Aliah Hanim Mohd. Salleh ... [et al.] |
| 260 |
_aBangi, Selangor : _bGraduate School of Business, Universiti Kebangsaan Malaysia, _cc2009. |
||
| 300 |
_axxxvii, 365 p. : _bill. ; _c24 cm. |
||
| 504 | _a Includes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing _xResearch _zMalaysia _912899 |
|
| 650 | 0 |
_aCustomer services _xMarketing _xResearch _zMalaysia _912900 |
|
| 700 | 0 |
_aAliah Hanim Mohd. Salleh _912901 |
|
| 942 |
_2lcc _cBook _010 |
||
| 999 |
_c7024 _d7024 |
||