000			02193cam a2200373 a 4500
001			14406149
003			APU
005			20160308051505.0
008			060608s2007 nyua b 001 0 eng
010			_a 2006019087
020			_a0071470379 (hbk.)
020			_a9780071470377 (hbk.)
020			_a9780071470377 (alk. paper)
035			_a(OCoLC)ocm70107056
040			_aDLC _cAPU _dNEDA _dSM _beng
050	0	0	_aHG173 _b.H39 2007
082	0	0	_a332.10684 _222 _bHAY 2007
100	1		_aHayler, Rowland. _915984
245	1	0	_aSix sigma for financial services : _bhow leading companies are driving results using lean, six sigma, and process management / _cRowland Hayler, Michael D. Nichols.
260			_aNew York : _bMcGraw-Hill, _cc2007.
300			_axiv, 248 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 241-242) and index.
505	0		_aToday's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
650		0	_aFinancial services industry _xManagement. _92357
650		0	_aSix sigma (Quality control standard) _96430
650		0	_aQuality control. _999
700	1		_aNichols, Michael _q(Michael D.) _915985
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0615/2006019087.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBook _01
999			_c8473 _d8473