| 000 | 00734nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 29744055 | ||
| 003 | APU | ||
| 005 | 20150903051503.0 | ||
| 008 | 940203s1993 enk 001 0 eng d | ||
| 020 | _a027360080X (pbk.) | ||
| 020 | _a9780273600800 (pbk.) | ||
| 040 |
_aAPU _beng _cAPU _dBNF _dSUE |
||
| 050 | 0 | 0 |
_aHF5415.2 _b.L56 1993 |
| 082 | 0 | 0 |
_222 _a621.382 _bLIN 1993 |
| 100 | 1 |
_aLinton, Ian. _917809 |
|
| 245 | 1 | 0 |
_aBuilding customer loyalty / _cIan Linton. |
| 260 |
_aSingapore : _bPitman Publishing, _cc1993. |
||
| 300 |
_axvi, 208 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _93984 |
|
| 650 | 0 |
_aCustomer relations. _91096 |
|
| 650 | 0 |
_aCustomer satisfaction. _917810 |
|
| 942 |
_2lcc _cBook _01 |
||
| 999 |
_c9344 _d9344 |
||