| 000 | 01230cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 1089112 | ||
| 003 | APU | ||
| 005 | 20150811160211.0 | ||
| 008 | 920917s1993 nyua 001 0 eng | ||
| 010 | _a 92036485 | ||
| 020 | _a9780079116192 (pbk.) | ||
| 020 | _a0079116191 (pbk.) | ||
| 040 |
_aAPU _cAPU _dBNF _dSUE _beng |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHF5726 _b.W47 1993 |
| 082 | 0 | 0 |
_a651.75 _222 _bWER 1993 |
| 100 | 1 |
_aWerz, Edward W. _918780 |
|
| 245 | 1 | 4 |
_aThe complete customer service letter book / _cEdward W. Werz, Sally Germain. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc1993. |
||
| 300 |
_axvi, 290 p. : _bill. ; _c24 cm. |
||
| 500 | _aSystem requirements for computer disk: IBM-compatible PC; MS-DOS; word processor capable of reading ASCII files; hard disk recommended. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCommercial correspondence. _92474 |
|
| 650 | 0 |
_aCustomer services _zUnited States. _98330 |
|
| 700 | 1 |
_aGermain, Sally. _918781 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c9868 _d9868 |
||