APU Library | catalog › Results of search for 'an:3984'

	1.	Revolutionize your customer experience / Colin Shaw. by Shaw, Colin, 1928-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2005Availability: Items available for loan: APU LibraryCall number: HF5415.5 .S53 2005 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	2.	The future of competition : co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy. by Prahalad, C. K \| Ramaswamy, Venkatram. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Pub., c2004Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HD41 .P73 2004 c.2 (2). Withdrawn (1). Found in Open Library: Place hold Add to cart (remove)
	3.	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A \| Bitner, Mary Jo. Series: McGraw-Hill series in marketingMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, c1996Availability: Items available for loan: APU LibraryCall number: HD9980.5 .Z45 1996 c.3 (3). Found in Open Library: Place hold Add to cart (remove)
	4.	CyberPower for business / by Wally Bock and Jeff Senné. by Bock, Wally, 1946- \| Senné, Jeffrey N. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, c1996Availability: Items available for loan: APU LibraryCall number: HF5415.1265 .B63 1996 c.1 (2). Found in Open Library: Place hold Add to cart (remove)
	5.	Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. by Bhote, Keki R, 1925-. Series: AMA management briefingMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c1996Availability: Items available for loan: APU LibraryCall number: HF5415.5 .B46 1996 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	6.	Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin. by Griffin, Jill. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, c2009Availability: Items available for loan: APU LibraryCall number: HF5415.5 .G75 2009 c.2 (2). Found in Open Library: Place hold Add to cart (remove)
	7.	Customer service : skills and concepts for business / Robert W. Lucas. by Lucas, Robert W. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Irwin, c1996Availability: Items available for loan: APU LibraryCall number: HF5415.5 .L83 1996 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	8.	Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Perseus Books, c1991Availability: Items available for loan: APU LibraryCall number: HF5415 .M35 1991 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	9.	Just say yes! : extreme customer service-- How to give it! How to get it! / by Philip R. Nulman. by Nulman, Philip R, 1951-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, 2000Availability: Items available for loan: APU LibraryCall number: HF5415.5 .N85 2000 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	10.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953-. Series: Institute of Management seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1994Availability: Items available for loan: APU LibraryCall number: HF5415 .S65 1994 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	11.	Achieving excellence through customer service / John Tschohl with Steve Franzmeire by Tschohl, John \| Franzmeier, Steve. Edition: 2nd ed.Material type: Text Publication details: Petaling Jaya : Advantage Quest, c1996Availability: Items available for loan: APU LibraryCall number: HF5415.5 .T73 1996 c.1 (2). Found in Open Library: Place hold Add to cart (remove)
	12.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990Online access: Contributor biographical information \| Publisher description \| Table of contents only \| Sample text Availability: Items available for loan: APU LibraryCall number: HF5415.5 .Z45 1990 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	13.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990Online access: Contributor biographical information \| Publisher description \| Table of contents only \| Sample text Availability: Items available for loan: APU LibraryCall number: HF5415.5 .Z45 1990 c.1 (3). Found in Open Library: Place hold Add to cart (remove)
	14.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 5th int. ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009Availability: Items available for loan: APU LibraryCall number: HD9980.5 .Z45 2009 c.4 (4). Found in Open Library: Place hold Add to cart (remove)
	15.	Service management and marketing : a customer relationship management approach / Christian Grönroos. by Grönroos, Christian, 1947-. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : Wiley, c2000Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: APU LibraryCall number: HD9980.5 .G76 2000 c.2 (1). Lost (1). Found in Open Library: Place hold Add to cart (remove)
	16.	Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 2013Availability: Items available for loan: APU LibraryCall number: HF5415.5 .T65 2013 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	17.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013Online access: Contributor biographical information \| Publisher description Availability: Items available for loan: APU LibraryCall number: HD9980.5 .Z45 2013 c.2 (2). Lost (1). Found in Open Library: Place hold Add to cart (remove)
	18.	High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon. by Solomon, Micah. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012Availability: Items available for loan: APU LibraryCall number: HF5415.5 .S65 2012 c.1 (1). Found in Open Library: Place hold Add to cart (remove)
	19.	Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.]. by Wilson, Alan M. Edition: 2nd European ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : McGraw-Hill Higher Education, c2012Availability: No items available : Lost (1). Found in Open Library: Add to cart (remove)
	20.	Building customer loyalty / Ian Linton. by Linton, Ian. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Pitman Publishing, c1993Availability: Items available for loan: APU LibraryCall number: HF5415.2 .L56 1993 c.1 (1). Found in Open Library: Place hold Add to cart (remove)

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Your search returned 47 results.