Customer relationship management : a strategic imperative in the world of e-business /
editor and contributor, Stanley A. Brown.
- Toronto ; New York : John Wiley & Sons Canada, c2000.
- xxviii, 345 p. : ill. ; 24 cm.
Includes bibliographical references.
0471644099 (hbk.) 9780471644095 (hbk.)
00709499
C00-930951-9
Customer relations--Management.
Electronic commerce.
HF5415.5 / .C87 2000
658.812 / CUS 2000
Includes bibliographical references.
0471644099 (hbk.) 9780471644095 (hbk.)
00709499
C00-930951-9
Customer relations--Management.
Electronic commerce.
HF5415.5 / .C87 2000
658.812 / CUS 2000