Cook, Sarah, 1955-
Customer care : how to create an effective customer focus / Sarah Cook. - 3rd ed. - London : Kogan Page, c2000. - viii, 215 p. : ill. ; 24 cm.
Previous ed.: 1997.
Includes bibliographical references and index.
0749432365 (pbk.) 9780749432362 (pbk.)
GBA0-Z2865
Customer relations.
Total quality management.
HF5415.5 / .C66 2000
658.812 / COO 2000
Customer care : how to create an effective customer focus / Sarah Cook. - 3rd ed. - London : Kogan Page, c2000. - viii, 215 p. : ill. ; 24 cm.
Previous ed.: 1997.
Includes bibliographical references and index.
0749432365 (pbk.) 9780749432362 (pbk.)
GBA0-Z2865
Customer relations.
Total quality management.
HF5415.5 / .C66 2000
658.812 / COO 2000