Asia Pacific University Library catalogue


Customer care : (Record no. 11299)

000 -LEADER
fixed length control field 00851pam a2200277 a 4500
001 - CONTROL NUMBER
control field 43457346
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150407165315.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 010604r20012000enk 001 0 eng
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA0-Z2865
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749432365 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749432362 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency UKM
Language of cataloging eng
Transcribing agency APU
Modifying agency BNF
-- WAN
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .C66 2000
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 21
Classification number 658.812
Item number COO 2000
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah,
Dates associated with a name 1955-
9 (RLIN) 20897
245 10 - TITLE STATEMENT
Title Customer care :
Remainder of title how to create an effective customer focus /
Statement of responsibility, etc Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Kogan Page,
Date of publication, distribution, etc c2000.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 215 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Previous ed.: 1997.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 1096
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Total quality management.
9 (RLIN) 6409
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 27/02/2014 DONATION   HF5415.5 .C66 2000 c.1 00027671 28/06/2014 1 27/02/2014 General Circulation