Customer care : (Record no. 11299)
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000 -LEADER | |
---|---|
fixed length control field | 00851pam a2200277 a 4500 |
001 - CONTROL NUMBER | |
control field | 43457346 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150407165315.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 010604r20012000enk 001 0 eng |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
National bibliography number | GBA0-Z2865 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0749432365 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780749432362 (pbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | UKM |
Language of cataloging | eng |
Transcribing agency | APU |
Modifying agency | BNF |
-- | WAN |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .C66 2000 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 21 |
Classification number | 658.812 |
Item number | COO 2000 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Cook, Sarah, |
Dates associated with a name | 1955- |
9 (RLIN) | 20897 |
245 10 - TITLE STATEMENT | |
Title | Customer care : |
Remainder of title | how to create an effective customer focus / |
Statement of responsibility, etc | Sarah Cook. |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | London : |
Name of publisher, distributor, etc | Kogan Page, |
Date of publication, distribution, etc | c2000. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | viii, 215 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
500 ## - GENERAL NOTE | |
General note | Previous ed.: 1997. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations. |
9 (RLIN) | 1096 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Total quality management. |
9 (RLIN) | 6409 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 27/02/2014 | DONATION | HF5415.5 .C66 2000 c.1 | 00027671 | 28/06/2014 | 1 | 27/02/2014 | General Circulation |