Fleming, John Howland.
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. - New York : Gallup Press, c2007. - 313 p. : ill. ; 24 cm.
Includes bibliographical references (p. [289]-313).
9781595620163 (hbk.)
2007929466
Customer relations.
Consumer satisfaction.
Sales management.
HF5415.5 / .F54 2007
658.812 / FLE 2007
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. - New York : Gallup Press, c2007. - 313 p. : ill. ; 24 cm.
Includes bibliographical references (p. [289]-313).
9781595620163 (hbk.)
2007929466
Customer relations.
Consumer satisfaction.
Sales management.
HF5415.5 / .F54 2007
658.812 / FLE 2007