Asia Pacific University Library catalogue


Human sigma : (Record no. 11311)

000 -LEADER
fixed length control field 01048cam a22003014a 4500
001 - CONTROL NUMBER
control field 14861167
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150407165809.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 070522s2007 nyua b 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2007929466
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781595620163 (hbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency APU
Modifying agency BNF
-- WAN
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .F54 2007
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 658.812
Item number FLE 2007
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fleming, John Howland.
9 (RLIN) 20904
245 10 - TITLE STATEMENT
Title Human sigma :
Remainder of title managing the employee-customer encounter /
Statement of responsibility, etc John H. Fleming, Jim Asplund.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Gallup Press,
Date of publication, distribution, etc c2007.
300 ## - PHYSICAL DESCRIPTION
Extent 313 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. [289]-313).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 1096
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
9 (RLIN) 3985
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Sales management.
9 (RLIN) 7902
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Asplund, Jim.
9 (RLIN) 20905
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier http://www.loc.gov/catdir/toc/fy0804/2007929466.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 2
e epcn
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 28/02/2014 MPH 0699 | 0699 99.90   HF5415.5 .F54 2007 c.1 00027684 28/06/2014 1 99.90 28/02/2014 General Circulation