Human sigma : (Record no. 11311)
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000 -LEADER | |
---|---|
fixed length control field | 01048cam a22003014a 4500 |
001 - CONTROL NUMBER | |
control field | 14861167 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150407165809.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 070522s2007 nyua b 000 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2007929466 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781595620163 (hbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | APU |
Modifying agency | BNF |
-- | WAN |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .F54 2007 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 22 |
Classification number | 658.812 |
Item number | FLE 2007 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Fleming, John Howland. |
9 (RLIN) | 20904 |
245 10 - TITLE STATEMENT | |
Title | Human sigma : |
Remainder of title | managing the employee-customer encounter / |
Statement of responsibility, etc | John H. Fleming, Jim Asplund. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | New York : |
Name of publisher, distributor, etc | Gallup Press, |
Date of publication, distribution, etc | c2007. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 313 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. [289]-313). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations. |
9 (RLIN) | 1096 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Consumer satisfaction. |
9 (RLIN) | 3985 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Sales management. |
9 (RLIN) | 7902 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Asplund, Jim. |
9 (RLIN) | 20905 |
856 41 - ELECTRONIC LOCATION AND ACCESS | |
Materials specified | Table of contents |
Uniform Resource Identifier | http://www.loc.gov/catdir/toc/fy0804/2007929466.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 2 |
e | epcn |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 28/02/2014 | MPH | 0699 | 0699 | 99.90 | HF5415.5 .F54 2007 c.1 | 00027684 | 28/06/2014 | 1 | 99.90 | 28/02/2014 | General Circulation |