Tiwana, Amrit.
The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana. - Upper Saddle River, NJ : Prentice Hall, 2001. - xxiv, 315 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0130320005 (pbk.) 9780130320001 (pbk.)
Knowledge management.
Electronic commerce.
Customer relations.
HD30.2 / .T5 2001
658.4038 / TIW 2001
The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana. - Upper Saddle River, NJ : Prentice Hall, 2001. - xxiv, 315 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0130320005 (pbk.) 9780130320001 (pbk.)
Knowledge management.
Electronic commerce.
Customer relations.
HD30.2 / .T5 2001
658.4038 / TIW 2001