Haberer, JoAnn B.
Customer service in the information age : a common sense approach to high-tech help / JoAnn Haberer. - Boston, MA : Thomson/Course Technology, 2004. - vi, 106 p. : ill. ; 26 cm. - A Crisp fifty-minute series book. . - Fifty-Minute series. .
Includes bibliographical references (p. 106).
0619259094 (pbk.) 9780619259099 (pbk.)
2004107036
Relationship marketing.
Customer relations--Management--Data processing.
Customer services--Information technology.
Electronic commerce--Customer services--Management.
HF5415.55 / .H32 2004
658.812 / HAB 2004
Customer service in the information age : a common sense approach to high-tech help / JoAnn Haberer. - Boston, MA : Thomson/Course Technology, 2004. - vi, 106 p. : ill. ; 26 cm. - A Crisp fifty-minute series book. . - Fifty-Minute series. .
Includes bibliographical references (p. 106).
0619259094 (pbk.) 9780619259099 (pbk.)
2004107036
Relationship marketing.
Customer relations--Management--Data processing.
Customer services--Information technology.
Electronic commerce--Customer services--Management.
HF5415.55 / .H32 2004
658.812 / HAB 2004