Asia Pacific University Library catalogue


Customer service in the information age : (Record no. 18492)

000 -LEADER
fixed length control field 01407cam a22003614a 4500
001 - CONTROL NUMBER
control field 13587638
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150407172329.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040510s2004 maua b 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004107036
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0619259094 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780619259099 (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (DLC) 2004107036
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Modifying agency SUE
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.55
Item number .H32 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number HAB 2004
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Haberer, JoAnn B.
9 (RLIN) 29671
245 10 - TITLE STATEMENT
Title Customer service in the information age :
Remainder of title a common sense approach to high-tech help /
Statement of responsibility, etc JoAnn Haberer.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston, MA :
Name of publisher, distributor, etc Thomson/Course Technology,
Date of publication, distribution, etc 2004.
300 ## - PHYSICAL DESCRIPTION
Extent vi, 106 p. :
Other physical details ill. ;
Dimensions 26 cm.
490 1# - SERIES STATEMENT
Series statement A Crisp fifty-minute series book.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 106).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Relationship marketing.
9 (RLIN) 8262
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management
-- Data processing.
9 (RLIN) 20607
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Information technology.
9 (RLIN) 29672
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Electronic commerce
General subdivision Customer services
-- Management.
9 (RLIN) 29673
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Fifty-Minute series.
9 (RLIN) 13203
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier http://www.loc.gov/catdir/toc/fy053/2004107036.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 2
e epcn
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 14/05/2014 KOPERASI UM PB07100124 | PB07100124 37.80   HF5415.55 .H32 2004 c.1 00026637 28/06/2014 1 37.80 14/05/2014 General Circulation