Customer service in the information age : (Record no. 18492)
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000 -LEADER | |
---|---|
fixed length control field | 01407cam a22003614a 4500 |
001 - CONTROL NUMBER | |
control field | 13587638 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150407172329.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 040510s2004 maua b 000 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2004107036 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0619259094 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780619259099 (pbk.) |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | (DLC) 2004107036 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | DLC |
Modifying agency | SUE |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.55 |
Item number | .H32 2004 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Edition number | 22 |
Item number | HAB 2004 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Haberer, JoAnn B. |
9 (RLIN) | 29671 |
245 10 - TITLE STATEMENT | |
Title | Customer service in the information age : |
Remainder of title | a common sense approach to high-tech help / |
Statement of responsibility, etc | JoAnn Haberer. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Boston, MA : |
Name of publisher, distributor, etc | Thomson/Course Technology, |
Date of publication, distribution, etc | 2004. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | vi, 106 p. : |
Other physical details | ill. ; |
Dimensions | 26 cm. |
490 1# - SERIES STATEMENT | |
Series statement | A Crisp fifty-minute series book. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. 106). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Relationship marketing. |
9 (RLIN) | 8262 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations |
General subdivision | Management |
-- | Data processing. |
9 (RLIN) | 20607 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services |
General subdivision | Information technology. |
9 (RLIN) | 29672 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Electronic commerce |
General subdivision | Customer services |
-- | Management. |
9 (RLIN) | 29673 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
Uniform title | Fifty-Minute series. |
9 (RLIN) | 13203 |
856 41 - ELECTRONIC LOCATION AND ACCESS | |
Materials specified | Table of contents |
Uniform Resource Identifier | http://www.loc.gov/catdir/toc/fy053/2004107036.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 2 |
e | epcn |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 14/05/2014 | KOPERASI UM | PB07100124 | PB07100124 | 37.80 | HF5415.55 .H32 2004 c.1 | 00026637 | 28/06/2014 | 1 | 37.80 | 14/05/2014 | General Circulation |