SAMAN SALAMI (TP027701)
KNOWLEDGE MANAGEMENT IN A CALL CENTRE (SCICOM) / SAMAN SALAMI. - Kuala Lumpur : Asia Pacific University, 2014. - xi, 93 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Software Engineering.
PM-26-20
KNOWLEDGE MANAGEMENT IN A CALL CENTRE (SCICOM) / SAMAN SALAMI. - Kuala Lumpur : Asia Pacific University, 2014. - xi, 93 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Software Engineering.
PM-26-20