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Evenson, Renée, 1951-

Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson. - New York : AMACOM, c2007. - xvii, 232 p. ; 23 cm.

Includes bibliographical references and index.

ISBN: 9780814474549 (pbk.) 0814474543 (pbk.)

LCCN: 2007008289

Subjects--Topical Terms:
Customer services.
Customer relations.
Employees--Training of.

LC Class. No.: HF5415.5 / .E94 2007

Dewey Class. No.: 658.812 / EVE 2007

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