Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9781405847322 (pbk.)
2008002916
Service industries--Management.
HD9980.5 / .J64 2008
658 / JOH 2008
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9781405847322 (pbk.)
2008002916
Service industries--Management.
HD9980.5 / .J64 2008
658 / JOH 2008