Customers at work : new perspectives on interactive service work /
edited by Wolfgang Dunkel, Frank Kleemann.
- New York : Palgrave Macmillan, 2013
- xiv, 257 p. ; 23 cm
Includes bibliographical references and index.
9781137293244 (hbk.)
2013020933
Customer services.
Customer relations.
Self-service (Economics)
HF5415.5 / .C87 2013
658.834 / CUS 2013
Includes bibliographical references and index.
9781137293244 (hbk.)
2013020933
Customer services.
Customer relations.
Self-service (Economics)
HF5415.5 / .C87 2013
658.834 / CUS 2013