GIOVANI MARTHA HANDOKO (TP019360)
AN ANALYSIS ON AFTER-SALES SERVICE QUALITY AND THE EFFECT ON CUSTOMER BEHAVIORAL INTENTIONS : THE CASE OF ELECTRONIC APPLIANCES IN MALAYSIA BUSINESS MARKET / GIOVANI MARTHA HANDOKO. - Kuala Lumpur : Asia Pacific University, 2015. - 137 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration.
Consumer behaviour--Malaysia.
PM-27-16
AN ANALYSIS ON AFTER-SALES SERVICE QUALITY AND THE EFFECT ON CUSTOMER BEHAVIORAL INTENTIONS : THE CASE OF ELECTRONIC APPLIANCES IN MALAYSIA BUSINESS MARKET / GIOVANI MARTHA HANDOKO. - Kuala Lumpur : Asia Pacific University, 2015. - 137 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration.
Consumer behaviour--Malaysia.
PM-27-16