Asia Pacific University Library catalogue


KHALIZA MEUTIA (TP035508)

RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION : A STUDY ON IMMIGRATION SECTOR OF GOVERNMENT AGENCY IN BANDAR ACEH, INDONESIA / KHALIZA MEUTIA. - Kuala Lumpur : Asia Pacific University, 2016. - 86 p. : ill. ; 30 cm.

A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in Business Management (UC3F1606BM).


Consumer satisfaction--Indonesia.
Service industries--Quality control.

PG-23-0005