Wirtz, Jochen.
Essentials of services marketing / Jochen Wirtz, Christopher Lovelock. - 3rd ed. - Harlow : Pearson, 2018 - 670 p. : col. ill. ; 24 cm.
Includes bibliographical references and indexes.
9781292089959 (pbk.) 1292089954 (pbk.)
Service industries--Marketing.
HD9980.5 / .W57 2018
Essentials of services marketing / Jochen Wirtz, Christopher Lovelock. - 3rd ed. - Harlow : Pearson, 2018 - 670 p. : col. ill. ; 24 cm.
Includes bibliographical references and indexes.
9781292089959 (pbk.) 1292089954 (pbk.)
Service industries--Marketing.
HD9980.5 / .W57 2018