Hiebeler, Robert.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY : Simon & Schuster, c1998. - 240 p. ; 25 cm.
"Arthur Andersen." Includes index.
0684834537 (hbk.) 9780684834535 (hbk.)
97045739
Customer services--Management--Case studies.
Customer services--Quality control--Case studies.
Industrial management--Case studies.
HF5415.5 / .H54 1998
658.812 / HIE 1998
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY : Simon & Schuster, c1998. - 240 p. ; 25 cm.
"Arthur Andersen." Includes index.
0684834537 (hbk.) 9780684834535 (hbk.)
97045739
Customer services--Management--Case studies.
Customer services--Quality control--Case studies.
Industrial management--Case studies.
HF5415.5 / .H54 1998
658.812 / HIE 1998