Successful service operations management /
Service operations management
Richard Metters ... [et al.].
- 2nd ed.
- Mason, OH : South-Western, c2006.
- xx, 406 p. : ill. ; 26 cm.
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. Passcard for access to free 4-month subscription to InfoTrak inserted before title page. Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
0324224370 (hbk.) 9780324224375 (hbk.)
2004111829
Customer services--Management.
Customer services--Management--Case studies.
HF5415.5 / .S83 2006
658.812 / SUC 2006
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. Passcard for access to free 4-month subscription to InfoTrak inserted before title page. Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
0324224370 (hbk.) 9780324224375 (hbk.)
2004111829
Customer services--Management.
Customer services--Management--Case studies.
HF5415.5 / .S83 2006
658.812 / SUC 2006