000 -LEADER |
fixed length control field |
01525cam a22003734a 4500 |
001 - CONTROL NUMBER |
control field |
13684011 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
APU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20150421051504.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
040811s2006 ohua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2004111829 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0324224370 (hbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780324224375 (hbk.) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
ANA |
Language of cataloging |
eng |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.S83 2006 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Edition number |
22 |
Item number |
SUC 2006 |
245 00 - TITLE STATEMENT |
Title |
Successful service operations management / |
Statement of responsibility, etc |
Richard Metters ... [et al.]. |
246 30 - VARYING FORM OF TITLE |
Title proper/short title |
Service operations management |
250 ## - EDITION STATEMENT |
Edition statement |
2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Mason, OH : |
Name of publisher, distributor, etc |
South-Western, |
Date of publication, distribution, etc |
c2006. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xx, 406 p. : |
Other physical details |
ill. ; |
Dimensions |
26 cm. |
500 ## - GENERAL NOTE |
General note |
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. |
500 ## - GENERAL NOTE |
General note |
Passcard for access to free 4-month subscription to InfoTrak inserted before title page. |
500 ## - GENERAL NOTE |
General note |
Various multi-media instructional materials are available to supplement the text. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references and indexes. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Management. |
9 (RLIN) |
8129 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Management |
Form subdivision |
Case studies. |
9 (RLIN) |
8475 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Metters, Richard, |
Dates associated with a name |
1960- |
9 (RLIN) |
8476 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Metters, Richard, |
Dates associated with a name |
1960- |
Title of a work |
Successful service operations management. |
9 (RLIN) |
8477 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
origcop |
d |
2 |
e |
opcn |
f |
20 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |
Koha issues (borrowed), all copies |
3 |