Asia Pacific University Library catalogue


Successful service operations management / (Record no. 4148)

000 -LEADER
fixed length control field 01525cam a22003734a 4500
001 - CONTROL NUMBER
control field 13684011
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150421051504.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040811s2006 ohua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004111829
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0324224370 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780324224375 (hbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency ANA
Language of cataloging eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .S83 2006
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number SUC 2006
245 00 - TITLE STATEMENT
Title Successful service operations management /
Statement of responsibility, etc Richard Metters ... [et al.].
246 30 - VARYING FORM OF TITLE
Title proper/short title Service operations management
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Mason, OH :
Name of publisher, distributor, etc South-Western,
Date of publication, distribution, etc c2006.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 406 p. :
Other physical details ill. ;
Dimensions 26 cm.
500 ## - GENERAL NOTE
General note Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
500 ## - GENERAL NOTE
General note Passcard for access to free 4-month subscription to InfoTrak inserted before title page.
500 ## - GENERAL NOTE
General note Various multi-media instructional materials are available to supplement the text.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management.
9 (RLIN) 8129
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management
Form subdivision Case studies.
9 (RLIN) 8475
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Metters, Richard,
Dates associated with a name 1960-
9 (RLIN) 8476
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Metters, Richard,
Dates associated with a name 1960-
Title of a work Successful service operations management.
9 (RLIN) 8477
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c origcop
d 2
e opcn
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 3
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 11/04/2013 ALIBRIS 37331214-1 49.73 3 2 HF5415.5 .S83 2006 c.1 00010580 11/09/2015 20/04/2015 1 151.04 11/04/2013 Staff Circulation
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 11/04/2013 ALIBRIS 37331211-1 37.94 2 1 HF5415.5 .S83 2006 c.2 00010591 26/09/2016 20/09/2016 2 115.23 11/04/2013 General Circulation