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Tschohl, John.

Achieving excellence through customer service / John Tschohl with Steve Franzmeire - 2nd ed. - Petaling Jaya : Advantage Quest, c1996 - x, 337p. : ill. ; 23 cm

Includes index.

ISBN: 9839214357 (pbk.) 9789839214352 (pbk.)

Subjects--Topical Terms:
Customer services.

Subjects--Geographic Terms:
Customer services

LC Class. No.: HF5415.5 / .T73 1996

Dewey Class. No.: 658.812 / TSC 1996

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