Achieving excellence through customer service / John Tschohl with Steve Franzmeire
Material type:
TextPublication details: Petaling Jaya : Advantage Quest, c1996Edition: 2nd edDescription: x, 337p. : ill. ; 23 cmISBN: 9839214357 (pbk.); 9789839214352 (pbk.)Subject(s): Customer services | Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .T73 1996
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .T73 1996 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010592 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .T73 1996 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027708 |
Includes index.
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