Sturm, Rick.
Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander. - Indianapolis, Ind. : SAMS, c2000. - xiii, 272 p. : ill. ; 23 cm.
Includes index.
0672317435 (pbk.) 9780672317439 (pbk.)
99063620
Service-level agreements.
Total quality management.
HF5415.53 / .S78 2000
005.3 / STU 2000
Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander. - Indianapolis, Ind. : SAMS, c2000. - xiii, 272 p. : ill. ; 23 cm.
Includes index.
0672317435 (pbk.) 9780672317439 (pbk.)
99063620
Service-level agreements.
Total quality management.
HF5415.53 / .S78 2000
005.3 / STU 2000