Foundations of service level management / (Record no. 4944)
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000 -LEADER | |
---|---|
fixed length control field | 01047cam a22003134a 4500 |
001 - CONTROL NUMBER | |
control field | 203904 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150317173118.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 990513s2000 inua 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 99063620 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0672317435 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780672317439 (pbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | DLC |
Language of cataloging | eng |
Modifying agency | BAHAR |
-- | SUE |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.53 |
Item number | .S78 2000 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 21 |
Classification number | 005.3 |
Item number | STU 2000 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Sturm, Rick. |
9 (RLIN) | 9663 |
245 10 - TITLE STATEMENT | |
Title | Foundations of service level management / |
Statement of responsibility, etc | Rick Sturm, Wayne Morris, and Mary Jander. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Indianapolis, Ind. : |
Name of publisher, distributor, etc | SAMS, |
Date of publication, distribution, etc | c2000. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xiii, 272 p. : |
Other physical details | ill. ; |
Dimensions | 23 cm. |
500 ## - GENERAL NOTE | |
General note | Includes index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Service-level agreements. |
9 (RLIN) | 9664 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Total quality management. |
9 (RLIN) | 6409 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Morris, Wayne. |
9 (RLIN) | 9665 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Jander, Mary. |
9 (RLIN) | 9666 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 2 |
e | opcn |
f | 19 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 08/05/2013 | UNKNOWN | HF5415.53 .S78 2000 c.1 | 00005812 | 28/06/2014 | 1 | 08/05/2013 | General Circulation |