Asia Pacific University Library catalogue


Foundations of service level management / (Record no. 4944)

000 -LEADER
fixed length control field 01047cam a22003134a 4500
001 - CONTROL NUMBER
control field 203904
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150317173118.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 990513s2000 inua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 99063620
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0672317435 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780672317439 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Language of cataloging eng
Modifying agency BAHAR
-- SUE
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.53
Item number .S78 2000
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 21
Classification number 005.3
Item number STU 2000
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Sturm, Rick.
9 (RLIN) 9663
245 10 - TITLE STATEMENT
Title Foundations of service level management /
Statement of responsibility, etc Rick Sturm, Wayne Morris, and Mary Jander.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Indianapolis, Ind. :
Name of publisher, distributor, etc SAMS,
Date of publication, distribution, etc c2000.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 272 p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service-level agreements.
9 (RLIN) 9664
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Total quality management.
9 (RLIN) 6409
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Morris, Wayne.
9 (RLIN) 9665
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Jander, Mary.
9 (RLIN) 9666
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 2
e opcn
f 19
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 08/05/2013 UNKNOWN   HF5415.53 .S78 2000 c.1 00005812 28/06/2014 1 08/05/2013 General Circulation