Werz, Edward W.
The complete customer service letter book / Edward W. Werz, Sally Germain. - New York : McGraw-Hill, c1993. - xvi, 290 p. : ill. ; 24 cm.
System requirements for computer disk: IBM-compatible PC; MS-DOS; word processor capable of reading ASCII files; hard disk recommended. Includes index.
9780079116192 (pbk.) 0079116191 (pbk.)
92036485
Commercial correspondence.
Customer services--United States.
HF5726 / .W47 1993
651.75 / WER 1993
The complete customer service letter book / Edward W. Werz, Sally Germain. - New York : McGraw-Hill, c1993. - xvi, 290 p. : ill. ; 24 cm.
System requirements for computer disk: IBM-compatible PC; MS-DOS; word processor capable of reading ASCII files; hard disk recommended. Includes index.
9780079116192 (pbk.) 0079116191 (pbk.)
92036485
Commercial correspondence.
Customer services--United States.
HF5726 / .W47 1993
651.75 / WER 1993