Services marketing management : (Record no. 10071)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01368cam a2200349 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 14181807 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151106051504.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 051128s2006 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2005034528 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470091166 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0470091169 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | ASI |
| -- | ANA |
| Language of cataloging | eng |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .K37 2006 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 22 |
| Item number | KAS 2006 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kasper, Hans. |
| 9 (RLIN) | 8335 |
| 245 10 - TITLE STATEMENT | |
| Title | Services marketing management : |
| Remainder of title | a strategic perspective/ |
| Statement of responsibility, etc | Hans Kasper, Piet van Helsdingen, Mark Gabbott. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2d ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Hoboken, NJ : |
| Name of publisher, distributor, etc | John Wiley & Sons, |
| Date of publication, distribution, etc | c2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 554 p. ; |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| General subdivision | Marketing |
| -- | Management. |
| 9 (RLIN) | 8336 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Marketing |
| -- | Management. |
| 9 (RLIN) | 8337 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Helsdingen, Piet van. |
| 9 (RLIN) | 8338 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gabbott, Mark. |
| 9 (RLIN) | 19075 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Table of contents only |
| Uniform Resource Identifier | http://www.loc.gov/catdir/toc/ecip064/2005034528.html |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | http://www.loc.gov/catdir/enhancements/fy0654/2005034528-d.html |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Koha issues (borrowed), all copies | 12 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type | PO number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 18/01/2014 | IBS Buku | 86725 / B | 86725 / B | 85.00 | 4 | 4 | HD9980.5 .K37 2006 c.2 | 00025308 | 15/08/2016 | 02/08/2016 | 2 | 85.00 | 18/01/2014 | General Circulation | ||
| Withdrawn | Lost and Paid for | Not Damaged | No use restrictions | Not for loan | Book | APU Library | APU Library | Open Shelf | 06/05/2014 | IBS Buku | 86725 / B | 85.00 | 2 | 1 | HD9980.5 .K37 2006 c.1 | 00011659 | 03/07/2014 | 19/06/2014 | 1 | 85.00 | 06/05/2014 | General Circulation | 2012/04/2362 | |
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 05/02/2015 | BOOK CHANNEL | 00017321 | 259.45 | 12 | 12 | HD9980.5 .K37 2006 c.3 | 00014369 | 13/02/2018 | 09/10/2017 | 3 | 259.45 | 05/02/2015 | General Circulation | U-201/01/0397 |