Asia Pacific University Library catalogue


Overpromise and overdeliver : (Record no. 10115)

000 -LEADER
fixed length control field 01491cam a2200337 a 4500
001 - CONTROL NUMBER
control field 15525242
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150325120133.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 081117s2009 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008050019
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA945240
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015175621
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781591842682 (hbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn276274654
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency SUE
Language of cataloging eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.15
Item number .B37 2009
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8343
Edition number 22
Item number BAR 2009
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Barrera, Rick.
9 (RLIN) 19140
245 10 - TITLE STATEMENT
Title Overpromise and overdeliver :
Remainder of title how to design and deliver extraordinary customer experiences /
Statement of responsibility, etc Rick Barrera.
250 ## - EDITION STATEMENT
Edition statement Rev. ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York, N.Y. :
Name of publisher, distributor, etc Portfolio,
Date of publication, distribution, etc 2009.
300 ## - PHYSICAL DESCRIPTION
Extent x, 226 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 209-215) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Overachievers overpromise -- What's a brand overpromise? -- How do you build your overpromise? -- How do you make your brand overpromise unique? -- How do you optimize your product touchpoints? -- How do you optimize your system touchpoints? -- How do you optimize your human touchpoints? -- A case in touchpoint : Lexus -- A case In touchpoint : Apple.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Product management.
9 (RLIN) 7816
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Brand loyalty.
9 (RLIN) 18460
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty.
9 (RLIN) 8347
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 22/01/2014 BIG BAD WOLF 2766 | 2766 10.00   HF5415.15 .B37 2009 c.1 00030699 28/06/2014 1 10.00 22/01/2014 General Circulation po # U-2013/12/0252 - selection of books by Ms. Haresh, Nadiah Suki and Abbhirami