Measuring customer satisfaction and loyalty : (Record no. 33856)
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000 -LEADER | |
---|---|
fixed length control field | 01235cam a2200325 a 4500 |
001 - CONTROL NUMBER | |
control field | 15294233 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150324163236.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 080508s2008 wiua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2008020729 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780873897433 (hbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0873897439 (hbk.) |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | (OCoLC)ocn227573879 |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | (OCoLC)227573879 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | DLC |
Modifying agency | SUE |
Language of cataloging | eng |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.335 |
Item number | .H39 2008 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Edition number | 22 |
Item number | HAY 2008 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Hayes, Bob E., |
Dates associated with a name | 1963- |
9 (RLIN) | 31171 |
245 10 - TITLE STATEMENT | |
Title | Measuring customer satisfaction and loyalty : |
Remainder of title | survey design, use, and statistical analysis methods / |
Statement of responsibility, etc | Bob E. Hayes. |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Milwaukee, Wis. : |
Name of publisher, distributor, etc | ASQ Quality Press, |
Date of publication, distribution, etc | 2008. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xxiii, 287 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. 275-280) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Consumer satisfaction |
General subdivision | Statistical methods. |
9 (RLIN) | 31172 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Questionnaires. |
9 (RLIN) | 31173 |
856 41 - ELECTRONIC LOCATION AND ACCESS | |
Materials specified | Table of contents only |
Uniform Resource Identifier | http://www.loc.gov/catdir/toc/ecip0818/2008020729.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 1 |
e | ecip |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type | PO number |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 28/08/2014 | STALLION PRESS | IZ203255 | IZ203255 | 241.88 | 1 | HF5415.335 .H39 2008 c.1 | 00032478 | 15/09/2017 | 08/09/2017 | 1 | 241.88 | 28/08/2014 | General Circulation | U-2014/06/0319 |