Asia Pacific University Library catalogue


Measuring customer satisfaction and loyalty : (Record no. 33856)

000 -LEADER
fixed length control field 01235cam a2200325 a 4500
001 - CONTROL NUMBER
control field 15294233
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150324163236.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080508s2008 wiua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008020729
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780873897433 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0873897439 (hbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn227573879
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)227573879
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency SUE
Language of cataloging eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.335
Item number .H39 2008
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number HAY 2008
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hayes, Bob E.,
Dates associated with a name 1963-
9 (RLIN) 31171
245 10 - TITLE STATEMENT
Title Measuring customer satisfaction and loyalty :
Remainder of title survey design, use, and statistical analysis methods /
Statement of responsibility, etc Bob E. Hayes.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Milwaukee, Wis. :
Name of publisher, distributor, etc ASQ Quality Press,
Date of publication, distribution, etc 2008.
300 ## - PHYSICAL DESCRIPTION
Extent xxiii, 287 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 275-280) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
General subdivision Statistical methods.
9 (RLIN) 31172
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Questionnaires.
9 (RLIN) 31173
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier http://www.loc.gov/catdir/toc/ecip0818/2008020729.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 28/08/2014 STALLION PRESS IZ203255 | IZ203255 241.88 1 HF5415.335 .H39 2008 c.1 00032478 15/09/2017 08/09/2017 1 241.88 28/08/2014 General Circulation U-2014/06/0319