Asia Pacific University Library catalogue


Take their breath away : (Record no. 4067)

000 -LEADER
fixed length control field 01753cam a2200361 a 4500
001 - CONTROL NUMBER
control field 15580847
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150408170155.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090109s2009 njua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008054902
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA922654
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 014920783
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470443507 (hbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn298128801
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency APU
Modifying agency ANA
-- WAN
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .B45 2009
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 658.812
Item number BEL 2009
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Bell, Chip R.
9 (RLIN) 8329
245 10 - TITLE STATEMENT
Title Take their breath away :
Remainder of title how imaginative service creates devoted customers /
Statement of responsibility, etc Chip R. Bell and John R. Patterson.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Hoboken, N.J. :
Name of publisher, distributor, etc John Wiley & Sons,
Date of publication, distribution, etc c2009.
300 ## - PHYSICAL DESCRIPTION
Extent x, 294 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 281-285) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
Geographic subdivision United States.
9 (RLIN) 8330
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
Geographic subdivision United States.
9 (RLIN) 8331
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty
Geographic subdivision United States.
9 (RLIN) 8332
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Customer services
Geographic subdivision United States.
9 (RLIN) 8333
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Patterson, John R.
Fuller form of name (John Rice),
Dates associated with a name 1951-
9 (RLIN) 8334
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 10/04/2013 IBS Buku 71135 / B 52.80   HF5415.5 .B45 2009 c.1 00010561 10/04/2013 1 52.80 10/04/2013 General Circulation
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 27/02/2014 IBS Buku 71135 / B | 71135 / B 52.80   HF5415.5 .B45 2009 c.2 00029067 28/06/2014 2 52.80 27/02/2014 Staff Circulation