Take their breath away : (Record no. 4067)
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000 -LEADER | |
---|---|
fixed length control field | 01753cam a2200361 a 4500 |
001 - CONTROL NUMBER | |
control field | 15580847 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150408170155.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 090109s2009 njua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2008054902 |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
National bibliography number | GBA922654 |
Source | bnb |
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
Record control number | 014920783 |
Source | Uk |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780470443507 (hbk.) |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | (OCoLC)ocn298128801 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | APU |
Modifying agency | ANA |
-- | WAN |
043 ## - GEOGRAPHIC AREA CODE | |
Geographic area code | n-us--- |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .B45 2009 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 22 |
Classification number | 658.812 |
Item number | BEL 2009 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Bell, Chip R. |
9 (RLIN) | 8329 |
245 10 - TITLE STATEMENT | |
Title | Take their breath away : |
Remainder of title | how imaginative service creates devoted customers / |
Statement of responsibility, etc | Chip R. Bell and John R. Patterson. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Hoboken, N.J. : |
Name of publisher, distributor, etc | John Wiley & Sons, |
Date of publication, distribution, etc | c2009. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x, 294 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. 281-285) and index. |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services |
Geographic subdivision | United States. |
9 (RLIN) | 8330 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Consumer satisfaction |
Geographic subdivision | United States. |
9 (RLIN) | 8331 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer loyalty |
Geographic subdivision | United States. |
9 (RLIN) | 8332 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Service industries |
General subdivision | Customer services |
Geographic subdivision | United States. |
9 (RLIN) | 8333 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Patterson, John R. |
Fuller form of name | (John Rice), |
Dates associated with a name | 1951- |
9 (RLIN) | 8334 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 1 |
e | ecip |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 10/04/2013 | IBS Buku | 71135 / B | 52.80 | HF5415.5 .B45 2009 c.1 | 00010561 | 10/04/2013 | 1 | 52.80 | 10/04/2013 | General Circulation | ||
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 27/02/2014 | IBS Buku | 71135 / B | 71135 / B | 52.80 | HF5415.5 .B45 2009 c.2 | 00029067 | 28/06/2014 | 2 | 52.80 | 27/02/2014 | Staff Circulation |