000 -LEADER |
fixed length control field |
01468cam a2200349 a 4500 |
001 - CONTROL NUMBER |
control field |
2616052 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
APU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20150810120202.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
980713s1999 enkab b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
98030331 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0471984906 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780471984900 (pbk.) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
APU |
Modifying agency |
SM |
Language of cataloging |
eng |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD9980.5 |
Item number |
.K37 1999 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8 |
Edition number |
21 |
Item number |
KAS 1999 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Kasper, Hans. |
9 (RLIN) |
8335 |
245 10 - TITLE STATEMENT |
Title |
Services marketing management : |
Remainder of title |
an international perspective / |
Statement of responsibility, etc |
by Kans Kasper, Piet van Helsdingen, Wouter De Vries, Jr. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Chichester ; |
-- |
New York : |
Name of publisher, distributor, etc |
Wiley, |
Date of publication, distribution, etc |
c1999. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xviii, 750 p. : |
Other physical details |
ill. (some col.), map ; |
Dimensions |
25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. 726-739) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Marketing |
-- |
Management. |
9 (RLIN) |
8336 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Marketing |
-- |
Management. |
9 (RLIN) |
8337 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Helsdingen, Piet van. |
9 (RLIN) |
8338 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Vries, Wouter de. |
9 (RLIN) |
8339 |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
http://www.loc.gov/catdir/bios/wiley044/98030331.html |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
http://www.loc.gov/catdir/description/wiley037/98030331.html |
856 4# - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of Contents |
Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/onix04/98030331.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ocip |
f |
19 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |
Koha issues (borrowed), all copies |
2 |