The ultimate CRM handbook : (Record no. 4081)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01160cam a22003134a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 12848560 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160129051503.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020710s2003 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2002010873 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071409351 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071409353 (hbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | ANA |
| Language of cataloging | eng |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .U48 2003 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| Item number | ULT 2003 |
| 245 04 - TITLE STATEMENT | |
| Title | The ultimate CRM handbook : |
| Remainder of title | strategies and concepts for building enduring customer loyalty and profitability / |
| Statement of responsibility, etc | John G. Freeland, editor. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | CRM handbook |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York, N.Y. : |
| Name of publisher, distributor, etc | McGraw-Hill, |
| Date of publication, distribution, etc | c2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 353 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 313-319) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| 9 (RLIN) | 8366 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Branding (Marketing) |
| 9 (RLIN) | 8367 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer loyalty. |
| 9 (RLIN) | 8347 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Freeland, John G. |
| 9 (RLIN) | 8368 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Koha issues (borrowed), all copies | 9 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 10/04/2013 | EMO | 1364 | 139.80 | 4 | 2 | HF5415.5 .U48 2003 c.1 | 00010524 | 23/06/2016 | 21/06/2016 | 1 | 139.80 | 10/04/2013 | General Circulation | |
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 10/04/2013 | EMO | 1364 | 139.80 | 1 | 1 | HF5415.5 .U48 2003 c.2 | 00010562 | 07/04/2015 | 07/04/2015 | 2 | 139.80 | 10/04/2013 | 3 Day Loan | |
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 10/04/2013 | EMO | 1364 | 139.80 | 4 | 5 | HF5415.5 .U48 2003 c.4 | 00010563 | 24/04/2019 | 23/04/2019 | 4 | 139.80 | 10/04/2013 | General Circulation | |
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 10/04/2014 | EMO | 1364 | 1364 | 139.80 | 2 | HF5415.5 .U48 2003 c.3 | 00011279 | 27/10/2014 | 14/10/2014 | 3 | 139.80 | 10/04/2014 | General Circulation |