Asia Pacific University Library catalogue


Service management and marketing : (Record no. 5923)

000 -LEADER
fixed length control field 01376cam a22003374a 4500
001 - CONTROL NUMBER
control field 11975506
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20151121051504.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000414s2000 enka b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00032093
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471720348 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780471720348 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency APU
Modifying agency SM
Language of cataloging eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .G76 2000
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 21
Item number GRO 2000
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
9 (RLIN) 11045
245 10 - TITLE STATEMENT
Title Service management and marketing :
Remainder of title a customer relationship management approach /
Statement of responsibility, etc Christian Grönroos.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Chichester ;
-- New York :
Name of publisher, distributor, etc Wiley,
Date of publication, distribution, etc c2000.
300 ## - PHYSICAL DESCRIPTION
Extent x, 394 p. :
Other physical details ill. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
9 (RLIN) 7837
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier http://www.loc.gov/catdir/bios/wiley044/00032093.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://www.loc.gov/catdir/description/wiley037/00032093.html
856 4# - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of Contents
Uniform Resource Identifier http://www.loc.gov/catdir/toc/onix05/00032093.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 11
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type
Withdrawn Lost and Paid for   Not Damaged No use restrictions Not for loan Book APIIT Library APIIT Library Open Shelf 21/04/2015 UNKNOWN       HD9980.5 .G76 2000 c.1   21/04/2015   1 21/04/2015 General Circulation
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 20/06/2013   62458616 16 10 HD9980.5 .G76 2000 c.2 00010102 28/08/2018 21/08/2018 2 20/06/2013 General Circulation