Asia Pacific University Library catalogue


Services marketing : (Record no. 6279)

000 -LEADER
fixed length control field 01441cam a22003734a 4500
001 - CONTROL NUMBER
control field 17081417
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160220051503.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 111212s2013 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2011051073
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071086967 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 007108696X (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn768480373
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Modifying agency ANA
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .Z45 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 23
Item number ZEI 2013
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 7835
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill Irwin,
Date of publication, distribution, etc c2013.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 642 p. :
Other physical details ill. ;
Dimensions 26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
9 (RLIN) 7837
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing.
9 (RLIN) 878
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.
9 (RLIN) 7838
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
9 (RLIN) 8820
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-b.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 21
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type PO number Use restrictions
Withdrawn Missing   Not Damaged Available for loan Book APU Library APU Library Open Shelf 08/07/2013 IBS Buku 93944 / B 53.08 2 1 HD9980.5 .Z45 2013 c.1 00011291 14/09/2015 27/05/2015 1 53.08 08/07/2013 Staff Circulation # U-2013/06/0197 / KLIBF 2013 - SEL. BY MS. DEEPA  
Not Withdrawn Available   Not Damaged Available for loan Book APU Library APU Library Open Shelf 08/07/2013 IBS Buku 93944 / B 53.08 13 15 HD9980.5 .Z45 2013 c.2 00011292 27/10/2017 12/10/2017 2 53.08 08/07/2013 General Circulation # U-2013/06/0197 / KLIBF 2013 - SEL. BY MS. DEEPA No use restrictions
Not Withdrawn Available   Not Damaged Available for loan Book APU Library APU Library Open Shelf 08/07/2013 IBS Buku 93944 / B 53.08 13 10 HD9980.5 .Z45 2013 c.3 00011293 08/05/2019 14/04/2017 3 53.08 08/07/2013 General Circulation # U-2013/06/0197 / KLIBF 2013 - SEL. BY MS. DEEPA No use restrictions