Monitoring, measuring, and managing customer service / Gary S. Goodman.
Material type:
TextPublication details: San Francisco : Jossey-Bass, c2000Edition: 1st edDescription: xiii, 166 p. ; 25 cmISBN: 0787951390 (hbk.); 9780787951399 (hbk.)Subject(s): Customer services -- Quality control -- Handbooks, manuals, etc | Customer services -- Evaluation -- Handbooks, manuals, etc | Customer services -- Management -- Handbooks, manuals, etcDDC classification: 658.812 LOC classification: HF5415.5 | .G66 2000Online resources: Contributor biographical information | Publisher description | Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .G66 2000 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00028756 | |
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APU Library Open Shelf | Book | HF5415.5 .G66 2000 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00014675 |
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| HF5415.5 .F67 2001 c.1 Exceptional customer service : | HF5415.5 .G54 1992 c.1 It's not my department! : | HF5415.5 .G65 2002 c.1 CRM automation / | HF5415.5 .G66 2000 c.1 Monitoring, measuring, and managing customer service / | HF5415.5 .G66 2009 c.1 Strategic customer service : | HF5415.5 .G66 2009 c.2 Strategic customer service : | HF5415.5 .G74 2001 c.2 CRM at the speed of light : |
Includes index.
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