CRM automation / Barton J. Goldenberg.
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TextPublication details: Upper Saddle River, NJ : Prentice Hall PTR, c2002Description: xxiv, 294 p. : ill. ; 24 cmISBN: 013008851X (pbk.); 9780130088512 (pbk.)Subject(s): Customer relations -- Marketing | Customer relations -- Data processingDDC classification: 658.812 LOC classification: HF5415.5 | .G65 2002
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APU Library Open Shelf | Book | HF5415.5 .G65 2002 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027689 |
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| HF5415.5 .F54 2007 c.1 Human sigma : | HF5415.5 .F67 2001 c.1 Exceptional customer service : | HF5415.5 .G54 1992 c.1 It's not my department! : | HF5415.5 .G65 2002 c.1 CRM automation / | HF5415.5 .G66 2000 c.1 Monitoring, measuring, and managing customer service / | HF5415.5 .G66 2009 c.1 Strategic customer service : | HF5415.5 .G66 2009 c.2 Strategic customer service : |
Includes index.
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