Service is front stage : positioning services for value advantage / James Teboul.
Material type:
TextSeries: INSEAD business pressPublication details: Great Britain : Palgrave Macmillan, c2006Description: xi, 161 p. : ill. ; 25 cmISBN: 9780230006607 (hbk.)Subject(s): Customer services -- Management | Service industries -- Management | Total quality managementDDC classification: 658.812 LOC classification: HF5415.5 | .T43 2006Online resources: Contributor biographical information | Publisher description | Table of contents
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APU Library Open Shelf | Book | HF5415.5 .T43 2006 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00029209 | |
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APU Library Open Shelf | Book | HF5415.5 .T43 2006 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027707 |
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| HF5415.5 .S62 2008 c.1 Working with Microsoft Dynamics CRM 4.0 / | HF5415.5 .T36 2014 c.1 Analytics and dynamic customer strategy : | HF5415.5 .T36 2014 c.2 Analytics and dynamic customer strategy : | HF5415.5 .T43 2006 c.1 Service is front stage : | HF5415.5 .T43 2006 c.2 Service is front stage : | HF5415.5 .T73 1996 c.2 Achieving excellence through customer service / | HF5415.5 .T75 2009 c.1 Data mining techniques in CRM : |
Includes bibliographical references (p. 146-149) and index.
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